1. Who we are
JSA Roofing Solutions, trading as JSA Spray Foam Removal ("we", "us", "our"), is the data controller responsible for your personal data.

Registered address: 13 Kenilworth Rd, Farnborough, GU14 9SZ, United Kingdom
Email: jsaroofingsolutions@gmail.com
Phone: +44 1252 227021

This policy explains how we collect and use your personal data in line with the UK GDPR and the Data Protection Act 2018.

2. What data we collect

We may collect and process the following:

• Identity and contact data: name, address, email address, telephone number.
• Property and enquiry data: details about your property and the work you are enquiring about.
• Correspondence: messages you send us by form, email, phone or WhatsApp.
• Technical data: IP address, browser type, and pages visited, collected via cookies and analytics (see section 8).

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We do not intentionally collect special category data. Please do not send us sensitive personal information unless it is necessary for the work.
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3. How we collect it

• Directly from you — when you fill in a form, call, email or message us, or request a quote.
• Automatically — through cookies and similar technologies when you use the Website.

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4. How we use your data and our legal basis

Purpose: Responding to your enquiry and providing quotes
Legal basis: Legitimate interests / steps prior to a contract

Purpose: Providing our services and managing the contract
Legal basis: Performance of a contract

Purpose: Sending invoices and taking payment
Legal basis: Performance of a contract / legal obligation

Purpose: Keeping business and tax records
Legal basis: Legal obligation

Purpose: Improving the Website and analytics
Legal basis: Consent (via cookies)

Purpose: Marketing (only if you have opted in)
Legal basis: Consent

You can withdraw consent for marketing or non-essential cookies at any time.

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5. Marketing

We will only send you marketing messages if you have asked us to or bought a similar service from us and have not opted out. You can unsubscribe at any time by contacting us or using the unsubscribe link in any email.

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6. Who we share your data with

We do not sell your personal data. We may share it with:

• • Service providers who help us run our business (for example website hosting via Webflow, email providers, accountants, payment processors).
• • Subcontractors where needed to carry out the work.
• • Authorities or advisers where required by law.

Where a provider is outside the UK, we make sure appropriate safeguards (such as UK-approved contractual clauses) are in place.

7. How long we keep your data

We keep your data only as long as needed for the purpose we collected it:

• • Enquiries that do not become jobs: up to 2 years.

• • Customer and contract records: 6 years after the work ends (to meet tax and legal requirements).

After that we securely delete or anonymise it.

8. Cookies

Our Website uses cookies. Essential cookies make the site work; analytics cookies (such as Google Analytics) help us understand how visitors use the site. Non-essential cookies are only set with your consent, which you give through our cookie banner. You can change or withdraw consent at any time and control cookies through your browser settings.

9. Your rights

Under UK GDPR you have the right to:

• • access your personal data;
• • have inaccurate data corrected;
• • have your data erased in certain circumstances;
• • restrict or object to processing;
• • data portability;
• • withdraw consent at any time.

To exercise any of these, email jsaroofingsolutions@gmail.com. We will respond within one month.

10. Complaints

If you have concerns about how we handle your data, please contact us first. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.

11. Changes to this policy

We may update this policy from time to time. The current version is always published on this Website.

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